General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (hereinafter "GTC") apply to all users of www.sectepe.de (hereinafter "Website") and the services offered there.

2. Agreement

By accessing and using the Website, the user agrees to these GTC. If the user does not agree with the GTC, the use of the Website must be discontinued.

3. Registration

Some areas of the Website may require registration. The user is responsible for the accuracy of the information provided during registration.

4. Data Protection

The data protection regulations of the Website are part of these GTC. For more information, please visit the privacy page.

5. Use of Services

The user commits to using the services of the Website only in accordance with applicable laws and regulations. Illegal, offensive, or otherwise inappropriate activities are prohibited.

6. Intellectual Property

All content of the Website, including but not limited to texts, images, graphics, and logos, are the property of www.sectepe.de or its licensors and may not be copied or distributed without prior written permission.

7. Disclaimer

The Website is provided "as is" and without warranty of any kind. www.sectepe.de is not liable for damages that may arise from the use or inability to use the Website.

8. Changes

www.sectepe.de reserves the right to change these GTC at any time without prior notice. Continued use of the Website after such changes constitutes acceptance of the revised GTC.

9. Applicable Law and Jurisdiction

These GTC are subject to the laws of the Federal Republic of Germany. The place of jurisdiction, where legally permissible, is the registered office of www.sectepe.de.

10. Contact

If you have questions about these GTC, please contact:

Phone: +49 (0) 2058 175 566 0
Email: hello@sectepe.de

12. Service Level Agreement (SLA)

12.1 Service Availability

www.sectepe.de commits to making consulting services available during the times published on the Website. The target availability of the services is 99% on a monthly average.

12.2 Response Time

In case of inquiries or issues, www.sectepe.de commits to respond within 48 hours of receiving the inquiry.

12.3 Support

Support for consulting services is available from Monday to Friday between 08:00 am and 06:00 pm CET. Inquiries can be sent via email to hello@sectepe.de or through the contact form provided on the Website.

12.4 Maintenance

Scheduled maintenance work will be announced on the Website at least [for example 48] hours in advance. www.sectepe.de will make every effort to conduct maintenance outside of peak business hours to minimize disruption of services.

12.5 Performance Guarantees

If www.sectepe.de is unable to meet the service levels specified in this SLA, the customer is entitled to the compensations specified on the Website.

12.6 Exceptions

This SLA does not apply in cases of force majeure or other circumstances beyond the control of www.sectepe.de.