Skip to content
Emergency Help - Available 24/7

IT Security Incident?
We help immediately.

Every minute counts during a cyberattack. Our experienced Incident Response Team is available around the clock to contain threats and minimize damage.

Immediate Steps During a Security Incident

Follow these steps while you wait for our team to respond.

1

Stay calm

Panic leads to mistakes. Take a deep breath and act systematically.

2

Isolate systems

Disconnect affected systems from the network, but do NOT power them off.

3

Preserve evidence

Do not modify anything on affected systems. Document everything with photos and notes.

4

Contact us

Call us immediately. Our Incident Response Team will take it from here.

Our Incident Response Process

Identification & Analysis

We analyze the incident, identify the attack vector, and determine the extent of the compromise across your infrastructure.

Containment

Immediate measures to contain the attack and prevent further damage to your systems and data.

Eradication

Removal of malware, closing security vulnerabilities, and thorough cleanup of all compromised systems.

Recovery

Secure restoration of your systems and data. Verification that all threats have been fully eliminated.

Documentation & Lessons Learned

Detailed report on the incident, measures taken, and recommendations to prevent future attacks.

Emergency Hotline

Our Incident Response Team is available around the clock.

+49 (0) 2058 175 566 0